Write down what you did observe#
For example: “I felt one vibration at this time, then raised my hand and did not see a picture.” Add whether you were indoors or outdoors, moving or still, and whether another visible cue appeared.
Describe the viewing conditions#
Include the lighting, hand position and whether the ring had just vibrated. These details help the team distinguish viewing and wake behavior from a connection issue.
Follow formal support procedures#
Do not open the enclosure, try an unknown charger, or apply reset instructions written for another ring. Share the minimum useful evidence with the team. Model-specific troubleshooting and service procedures will be added with the product.