Ask about both ends of the route#
Start with what happened at the sending end, then what was observed at the receiving end. Note local feedback and whether the phones were nearby with network access, rather than reporting only “it didn’t work.”
Describe the receiving side#
Note whether there was a vibration, a visible picture or neither. Use the app and device instructions for your version when checking the connection.
Send minimal, useful evidence#
Describe the approximate time, devices and versions, expected result, and actual observation. Do not include passwords, verification codes, complete private conversations, or the other person’s personal details. Verified operating steps will be added with the released product.