5 articles
Troubleshooting & help
Separate stages and observations, then ask for useful help.
If a thought does not arrive, where should I start?
Check the sending action, ring-to-phone connection, internet and what the receiving person observed. Record one clear attempt before trying again.
Why avoid repeated presses after a delay?
When a result is unclear, pause and compare one action with observations at both ends before pressing again.
How to report an alert without a visible picture
Describe the vibration, hand movement, and display separately rather than saying only that a ring is broken. Avoid unofficial procedures or disassembly as a guessed repair.
What about a changed phone, a lost ring, or reconnecting?
For a changed phone, lost ring or reconnection question, contact the team with the device version and what changed. Use only the instructions for your device.
How to contact the Heyou team
Contact the team at service@sparock.ai. Include the question, relevant page, and only necessary device information. Do not send passwords, verification codes, or private conversations.