These are distinct situations#
A changed phone concerns account and device migration. A lost ring concerns stopping an association and getting support. Bluetooth reconnection concerns a nearby link. Re-pairing concerns agreement between people. They should not all be reduced to a guessed reset action.
Ask for the matching procedure#
Tell the team whether you still have access to the original phone and ring. Setup and recovery guidance needs to match the app and device version you use.
How to ask a useful question#
Describe what changed, whether you can still access the original device, and whether you want a connection ended. You do not need to include login credentials, unique phone identifiers, or another person’s password. The team should confirm next steps through a formal process.