---
title: "What about a changed phone, a lost ring, or reconnecting?"
slug: changed-or-lost-phone
language: en
category: support
capability_status: product-details
reviewed_at: 2026-10-19
---

# What about a changed phone, a lost ring, or reconnecting?

For a changed phone, lost ring or reconnection question, contact the team with the device version and what changed. Use only the instructions for your device.

## These are distinct situations
A changed phone concerns account and device migration. A lost ring concerns stopping an association and getting support. Bluetooth reconnection concerns a nearby link. Re-pairing concerns agreement between people. They should not all be reduced to a guessed reset action.

## Ask for the matching procedure
Tell the team whether you still have access to the original phone and ring. Setup and recovery guidance needs to match the app and device version you use.

## How to ask a useful question
Describe what changed, whether you can still access the original device, and whether you want a connection ended. You do not need to include login credentials, unique phone identifiers, or another person’s password. The team should confirm next steps through a formal process.

## Keep reading

- [If a thought does not arrive, where should I start?](https://www.heyouring.com/docs/en/no-message-received/)
- [Why avoid repeated presses after a delay?](https://www.heyouring.com/docs/en/late-or-repeated-message/)
- [How to report an alert without a visible picture](https://www.heyouring.com/docs/en/screen-or-vibration/)