---
title: "What happens without internet or a nearby phone?"
slug: offline-boundaries
language: en
category: connection
capability_status: product-details
reviewed_at: 2026-10-19
---

# What happens without internet or a nearby phone?

Remote delivery is designed around a nearby phone and internet at both ends. Keep those connections available when using the long-distance experience.

## Check which connection is missing
Bluetooth links each ring to its nearby phone; internet connects the two people. If either route is unavailable, remote delivery can be interrupted.

## Follow the app’s connection guidance
Heyou and its companion app are in development. Reconnection guidance will be shared with the app. For a prototype or test device, use the instructions supplied for its version.

## Leave room for later
Agree that a little picture can be noticed later. Use a call or your usual messaging tool for urgent matters.

## Keep reading

- [Why does the long-distance design use phones?](https://www.heyouring.com/docs/en/phone-connection-path/)
- [What does distance mean for Heyou?](https://www.heyouring.com/docs/en/distance-explained/)
- [Which phones and operating systems will be supported?](https://www.heyouring.com/docs/en/phone-compatibility/)