---
title: "How to contact the Heyou team"
slug: contact-support
language: en
category: support
capability_status: website
reviewed_at: 2026-10-19
---

# How to contact the Heyou team

Contact the team at service@sparock.ai. Include the question, relevant page, and only necessary device information. Do not send passwords, verification codes, or private conversations.

## A useful feedback structure
- What were you trying to do?
- Which page or version is involved?
- What did you expect, and what happened?
- For a suggestion, what real moment led to the idea?

## Redact before sharing a screenshot
Hide unrelated identity details, notifications, private messages, and information about other people. A feature idea can usually be explained in text; photographs of the two of you or chat histories are not required.

## Help us understand your question
Include a clear subject, the relevant page and any necessary version details. For a purchase-related service question, include the applicable offer so the team can point you to the right terms.

## Keep reading

- [If a thought does not arrive, where should I start?](https://www.heyouring.com/docs/en/no-message-received/)
- [Why avoid repeated presses after a delay?](https://www.heyouring.com/docs/en/late-or-repeated-message/)
- [How to report an alert without a visible picture](https://www.heyouring.com/docs/en/screen-or-vibration/)